At Flower Delivery Brondesbury, we understand that fresh flowers are at the heart of every memorable gift or occasion. As a trusted local Brondesbury florist serving both households and businesses nearby, we are fully committed to delivering blooms that delight and impress every time. Our Returns, Refunds & Complaints policy is designed to give you confidence and peace of mind with every order.
We take the utmost care in handling and delivering your flowers, but on rare occasions, items may arrive damaged. If you receive a bouquet or arrangement that is damaged upon arrival, please let us know as soon as possible after receipt. Prompt reporting helps us to promptly address your concern. To process your request smoothly, we may ask for photographs showing the damage and the outer packaging for our records.
Once your report is reviewed and validated, we will arrange for a suitable resolution, which may include a replacement bouquet or a full refund, depending on your preference and the specific circumstances of your order.
We proudly offer a freshness guarantee on every order within Brondesbury. Our fresh flowers guarantee ensures that, under normal room conditions and with proper care, your flowers will remain fresh for at least five days from the time of delivery. Should the flowers wilt or lose freshness within this period despite being properly cared for, please contact us right away. Each case will be individually reviewed to uphold our high standards of quality and customer service.
Your satisfaction is our priority. Depending on the issue and your preference, we offer two main options for resolving returns related to damaged or unsatisfactory flowers:
Your trust is important to us, and we tailor our response to ensure you are pleased with the resolution.
If you have any concerns about your flower delivery or our service, please bring them to our attention promptly. We respectfully ask that you get in touch within 48 hours of receiving your order. To speed up processing, include your order details and a clear description of your complaint, along with any supporting images if relevant. Our dedicated customer care team will acknowledge your complaint swiftly and work diligently to investigate and resolve your issue.
Every piece of feedback helps us improve and continue to serve Brondesbury with pride and care. We are committed to transparency and will keep you informed throughout the complaint process.
Flower Delivery Brondesbury is proud to be part of the local community, delivering beautiful flowers and exceptional customer care to neighbours and businesses in the area. If you have any questions about returns, refunds, or our freshness policy, please reach out directly – we are always here to help and to honour our fresh flowers guarantee in Brondesbury.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
