These Terms and Conditions govern your use of the Flower Delivery Brondesbury online store, including orders placed for delivery in Brondesbury and the surrounding areas. By placing an order with us, you acknowledge that you have read, understood, and agree to be bound by the following terms. Please read them carefully before making a purchase.
These terms apply to all customers purchasing flowers, bouquets, and related products from Flower Delivery Brondesbury through our online platform. This includes customers located in Brondesbury and nearby districts. By completing a transaction on our website, you signify your acceptance of these terms and conditions. If you do not agree, you must not use our site for purchasing products or services.
2.1 Product Selection: Our website offers a range of flowers, bouquets, arrangements, and related gifting items curated for delivery in Brondesbury and neighbouring areas. Product descriptions, availability, and pricing are displayed on the website for your reference. While we strive to maintain accurate product information, floral items are subject to seasonal availability, and variations may occur.
2.2 Placing an Order: To place an order, select your preferred products and add them to your online basket. You will then proceed to checkout, where you must provide recipient details, preferred delivery date, message (if any), and contact information. By submitting your order, you confirm that all information provided is correct.
2.3 Order Confirmation: Once your order is placed, you will receive an order confirmation on-screen and/or by email. This confirmation is an acknowledgement of receipt; it does not constitute contract acceptance or guarantee of fulfilment.
2.4 Acceptance of Order: Acceptance of your order is deemed complete once we have dispatched your flowers for delivery. We reserve the right to decline orders at our discretion, for example, if products are out of stock or if we are unable to deliver to the requested address.
2.5 Substitution Policy: In the rare event that a specific flower or product is unavailable, we reserve the right to substitute with an item of equal or greater value and similar style and colour. We will make every effort to honour your choice and maintain the overall design and theme of your selection.
3.1 Payment Methods: Payment for online flower delivery in Brondesbury must be completed at checkout. We accept various secure payment methods including credit and debit cards, and other digital payment options as indicated on our website.
3.2 Pricing: All prices listed on the website are inclusive of applicable VAT but exclusive of delivery fees, which are shown at checkout based on the delivery location and chosen delivery time. Prices may be subject to change from time to time but changes will not affect orders already confirmed.
3.3 Payment Security: We take online payment security seriously and employ industry-standard encryption to protect your data. All payment transactions are processed through secure, reputable gateways. We do not directly store your payment card information on our servers.
3.4 Billing Issues: Should there be any issues processing your payment, we will contact you promptly to resolve the matter. Delivery will not proceed until full payment has been received and cleared.
4.1 Delivery Areas: We provide flower delivery throughout Brondesbury and surrounding neighbourhoods. Delivery to addresses outside our standard area may not be available or may incur additional charges. Any restrictions will be clearly communicated prior to checkout.
4.2 Delivery Timing: We strive to deliver your floral gifts on your preferred date and within the selected time slot, subject to operational constraints and recipient availability. Exact times cannot be guaranteed, especially during peak periods or due to unforeseen circumstances such as adverse weather or traffic.
4.3 Failed Deliveries: If the recipient is unavailable at the delivery address, we may attempt delivery to a neighbour, leave the flowers in a safe location, or contact the recipient or customer for further instructions. If redelivery is necessary, this may be subject to additional charges.
4.4 Delivery Confirmation: On completion of delivery, we may provide notice to the customer via email or system notification. For certain deliveries (such as to hospitals, offices, or hotels), flowers may be left at reception or with authorised personnel.
5.1 Order Cancellation: Should you wish to cancel your order, please notify us as soon as possible. Cancellations may only be made prior to the order being prepared for dispatch. Once preparation has commenced, orders cannot be cancelled due to the perishable nature of our products.
5.2 Changes and Amendments: If you need to amend your order (e.g., recipient details, delivery time), contact us promptly. We will do our best to accommodate changes where possible. Amendments cannot be guaranteed once the order is in progress.
5.3 Returns and Refunds: The perishable nature of flowers means returns are generally not accepted. If, however, you are dissatisfied with the quality or condition of the items received, contact us within 24 hours of delivery with supporting information. We will investigate and, where appropriate, offer a replacement or refund at our discretion.
5.4 Exceptions: Refunds and replacements are not offered for issues arising from recipient unavailability, incorrect delivery information provided by the customer, or acts beyond our reasonable control (see Section 7).
6.1 Accuracy of Information: Customers are responsible for ensuring that all delivery, contact, and order information is accurate. Incorrect or incomplete details may lead to failed deliveries and additional charges.
6.2 Messages and Customisation: Any messages or personalised requests included with your order must not contain inappropriate, offensive, or unlawful content. We reserve the right to refuse to process orders that, in our sole judgement, violate this condition.
7.1 Limitation of Liability: While every effort is made to provide high-quality service and products for flower delivery in Brondesbury, we shall not be liable for indirect, consequential, or incidental damages arising from use of our website or services. Our liability, in any event, shall not exceed the total value of your order.
7.2 Force Majeure: We shall not be held responsible for delays or failure to perform our obligations due to events outside our reasonable control, including but not limited to natural disasters, adverse weather, strikes, transport disruptions, or pandemics.
7.3 Product Care: Instructions for maintaining and caring for delivered flowers may be provided. We are not responsible for deterioration of flowers resulting from mishandling, lack of care, or incorrect storage by the recipient.
All content, images, trademarks, branding, and text on our website are the property of Flower Delivery Brondesbury or its licensors. Content may not be reproduced, copied, distributed, or used for commercial purposes without explicit written permission.
We are committed to protecting your privacy and handling your data securely and lawfully. Any personal information provided during the order process will be used solely for the purpose of order fulfilment, delivery, customer service, and, where consent has been given, for marketing communications. Data will not be shared with third parties except as necessary to complete your order or as required by law.
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from your use of our website or services shall be subject to the exclusive jurisdiction of the courts of England.
We reserve the right to update or amend these Terms and Conditions from time to time without prior notice. Any changes will take immediate effect upon publication on our website. Continued use of the website after changes have been made will constitute acceptance of those changes.
If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. Our failure to enforce any right or provision shall not constitute a waiver of such right or provision.
Should you have any questions regarding these Terms and Conditions or your Brondesbury flower delivery order, please refer to our website's contact details for customer service support. We are committed to providing prompt and courteous assistance for all customer queries.
Note: These terms apply to all customers in Brondesbury and its surrounding areas who use the online flower delivery services offered by Flower Delivery Brondesbury.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Brondesbury, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Brondesbury.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
